Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey fellow hosts! I'm hoping you can help me crack a calendar puzzle for my listing, which has a 30-day minimum stay. I'm finding that when guests request to check in mid-month (say, October 5th for 30 days), it completely throws off the next month's avai...

A few weeks ago, my normal Host Dashboard layout completely disappeared from my opening page- to be replaced with a drawing showing an open page in a book, together with a message stating:"you have no bookings". Panicking, I quickly ascertained that this ... Latest reply by Bhumika

What is the first step with charging a renter for a missing towel and what if they are claiming it was not there when my housekeeper says it was? Any advice would be appreciated! Latest reply by Bhumika

Last night, I welcomed an Airbnb guest who had booked for one person for three nights. She arrived after midnight — with four additional people in tow. My listing explicitly states that no external guests are allowed, which I enforce strictly for safety a... Latest reply by Marie8425

Hi! I try to make sure the guest feels like the Airbnb is a lot different than a hotel , where they have a personal welcome and a nice comfortable and clean environment.Friendliness and being clear about the guidelines helps, as well as well as giving t... Latest reply by Cathy899

In today’s fast-paced world, where every vacation is a precious break from the hustle and bustle, finding the perfect place to stay can make all the difference. While hotels offer comfort, there's something uniquely special about staying in a home away fr... Latest reply by Bhumika

Only BEFORE AND AFTER pictures will satisfy the "policy" for proving that a guest left a mess or caused damage in your home. (and that's not all you have to provide) Always be cautious and prepared to prove a claim, because if you have your Air BnB for a ... Latest reply by Bhumika

Last time we had an issue with my stay I need to contact support. The call was not clear, constantly got cut off (for no reason), I assume the call center is very packed up and you can hear the people talking very clearly right beside the staff that calle... Latest reply by Joan2709

Please: why are my messages I am sending on AIRBNB in black background. I have tried to change my computer settings but nothing is working. Suggestions please. Latest reply by Joan2709

I only let about 12 times a year, be now I'm usually fully booked for next year.So far I've only got 1 reservation for 2026This may be due to a general depression in the UK.Is anyone else seeing the same trend?Cardiff is host to many large events, Rugby I... Latest reply by Tara0